Barclays is the worst bank for honesty and customer service, according
to an ethical scorecard launched today to guide those looking to switch their
current accounts.
The bank picked up just four out of 100 points in campaign group Move
Your Money's ratings, with the five biggest banks among the poorest performers
in the 70 that were assessed.
The other high street giants, RBS, HSBC, Lloyds and Citibank, were also
graded 'red' for having less than 25 points.
I’m not surprised
in the slightest by the fact that all the lowest scorers were the big high
street banks, particularly in Barclays case as this comes on the same day as
it has announced it will refund 300,000 loan customers because of mistakes it made on
their paperwork.
However, it does amaze me that
such a big corporation can get away with providing such a dreadful service, I
can’t think of any other industry where one of the market leaders in Britain would receive
a rating of four out of 100 for any service they provided, yet it seems the
banks can get away with it.
You wouldn’t stay in a
hotel that scored four out of 100, you wouldn’t eat in a restaurant, buy a
car or shop in a supermarket that scored so low so why on earth would you
entrust your finances to a bank that scores four out of 100.
Just proves that the
biggest banks have this country by the balls and there’s nothing we can do
about it.
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